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                  The Galleries of Eric Peterson
                  Designed by Eric Peterson

Direct Abrasives USA Customer Policies

Direct Abrasives USA policies are designed to satisfy the customers need for affordable and effective abrasive materials and products ordered and delivered quickly while achieving 100% satisfaction for all customers.

Customer Service
Direct Abrasives USA works at providing excellent customer service with a knowledgeable staff ready to assist customers with their purchase in a courteous and respectful manner.

The following key elements are emphasized in providing customer service:

  • Direct Abrasives USA policies and procedures exist to make the customer experience pleasant and effective.

  • We treat every customer with equal respect and importance.

  • Direct Abrasives USA staff gives attention and flexibility in handling the needs of the customer.

  • Skilled staff use their knowledge of the industry to fulfill all orders quickly; presenting alternatives when requests cannot be met immediately.

  • Direct Abrasives USA's highest goal is to meet or exceed customer expectations.

  • We welcome all questions and suggestions regarding our policies or any aspect of our business.

Direct Abrasives USA operates at the highest standards of business ethics.

All customers receive equal consideration and respect.

Our staff abides by the confidentiality rights and desires of our customers. All requests for information are considered confidential and will never be shared or sold to a third party businesses or individuals.

Staff members respond to inquiries doing everything in their power to assist you with your abrasive needs.


Website Privacy Policies

Direct Abrasives USA is committed to your privacy with this web site, software, and shopping cart. The following discloses our information gathering and dissemination practices for www.directabrasives.com. Direct Abrasives USA may update this policy as this website grows.

Anonymously Browse Direct Abrasives USA Web Site
Anyone may browse this site; remaining anonymous with no need to reveal personal information. However, the shopping cart may require personal information in order to gain entry. Personal information is strictly used for user verification purposes and order processing.

Personal Information Use
Direct Abrasives USA practices due diligence protecting private information with us. Sensitive personal information is obtained using a commercially secure connection with your web browser. Collected information may be used to improve the quality of our Web Site and service.

Name, Mailing Address and E-Mail Address
Optionally, additional personal user information may be supplied to receive relevant mailings about products, announcments, and offers.

Phone Numbers
Telephone numbers collected on forms throughout the site are stored in our databases and are used solely for the purpose of verifying requests made on-line.

Credit Card Information
Credit card information is not stored using unsecure methods (such as cookies), and is collected solely for the purpose of processing orders.

Third Parties
Direct Abrasives USA does not provide collected personal information to third parties without explicit prior permission from our customers.

Third Party Web Sites Links
The Direct Abrasives USA web site contains links to third party web sites plainly offered to enrich the users browsing experience. Direct Abrasives USA is not responsible for the privacy practices or the content of third party web sites.

Direct Abrasives USA web site hosted on a secure server. All information; including credit card information, is entered in Direct Abrasives USA or PayPal secure hosting server.

Questions or Comments
Address any questions or comments to:

200 West 88th Street Suite 8, Bloomington, MN 55420
This email address is being protected from spambots. You need JavaScript enabled to view it.